About Us

RiverCity Ferries is the proud operator of the iconic CityCats and Cross River Ferry networks on behalf of the Brisbane City Council. RiverCity Ferries operates and maintains the Brisbane City Council's Ferry fleet and associated infrastructure on the Brisbane River. The network is over 20km long, operating 30 vessels and associated terminals, including a maintenance and operations facility at Rivergate. The network moves in excess of 5 million passengers a year. RiverCity Ferries is part of Kelsian Group Limited, Australia’s largest integrated land and marine, tourism, and public transport service provider with established international operations in London and Singapore. 

About the Role

Join our team as a Casual Customer Service Officer for the busy summer season! You'll be the friendly face at our terminals, assisting passengers and ensuring a safe travel experience.

Key Responsibilities

• Deliver exceptional customer service and greet passengers with a smile
• Answering passenger inquiries and provide directions and ferry information
• Helping manage customer expectations and ensure safety at all times

About You

• Proven customer service skills
• Effective conflict resolution abilities
• Well presented, reliable, and a team player
• Committed to safety: 'The safe way is the only Way'

Benefits

• Excellent casual remuneration
• Paid training and uniforms
• Reward & Recognition programs
• Travel Benefits

How to apply:

Please submit a cover letter addressing the questions in the Information Kit attached. Applications without a completed Cover Letter will not progress. 

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.