Administration Assistant / Receptionist – Bankstown

(Support to South Granville Depot)

Hours: 38 hours per week, Monday to Friday, 8:00 AM – 4:00 PM (30 min break)
Location: Onsite – Bankstown Depot
Start: Immediate

About the Role:

We are looking for a motivated and enthusiastic Administration Support person to join our team at Bankstown Depot, with support responsibilities for South Granville. This role is perfect for someone who thrives in a fast-paced, constantly changing environment, enjoys working with people, and wants to go above and beyond for our bus drivers and operations teams.

You’ll be a hands-on team player who is initiative-driven, solution-focused, and able to adapt quickly to change. You’ll need to learn systems and processes fast, provide excellent customer service, and handle multiple administrative tasks with professionalism and a positive attitude.

Additionally, you’ll help create a supportive and engaging work environment by driving team initiatives and activities.

What You’ll Be Doing:

• Depot support: Keep kitchens stocked with tea, coffee, sugar, and milk for drivers, mechanics, and office staff

• Uniforms management

• Inputting Mystery Shopping data

• Assist Recruitment – support with open days and ad hoc tasks

• Handling Pre-Departure Slips & Receipts – bundle, archive, and maintain daily records

• Managing Lost Property – record, tag, process items, coordinate with NSW portal, organise donations/disposals, respond to inquiries

• Reception duties – answer phones, greet visitors, manage emails, provide a friendly first point of contact for depot staff and guests

• TIMS / Operational Support – update driver and vehicle records, upload training documents, track training completions, maintain accurate driver logs, and ensure all compliance data is current.

• Assist drivers and operations staff with forms, documentation, and internal reporting requirements

• Support daily depot operations, including scheduling, vehicle maintenance documentation, and monitoring operational compliance

• Prepare and file HR and safety documentation, including pre-employment medical forms, licenses, and competency records

• Assist with fleet and equipment tracking, including vehicle inspections, asset registers, and replacement part documentation

• Coordinate internal communications and notices for depot staff to ensure smooth operational flow

• Support ad hoc projects and administrative tasks as needed for the People & Culture and Operations teams

• Create a supportive work environment – come up with ideas for morning teas, staff events, and celebrations

• Drive Christmas parties and other team initiatives to engage and motivate depot staff

What We’re Looking For:

• A positive, can-do attitude, with the ability to work under pressure and in a constantly changing environment

• Strong customer service skills – able to go above and beyond for our bus drivers and depot staff

• Hands-on team player – not someone who hides behind a desk

• Proactive and initiative-driven – doesn’t wait to be told what to do

• Quick to learn systems and processes

• Adaptable – able to understand changes and respond with practical solutions

• Strong problem-solving skills – able to propose solutions, not just identify issues

• Highly organised with strong attention to detail

• Comfortable working onsite in a fast-paced depot environment

• Experience with administrative systems and data entry

• Able to manage multiple tasks and follow daily procedures consistently

• Strong communication skills, both written and verbal

• Reliable, proactive, and willing to assist across operational needs

• Able to plan and implement initiatives that create a positive, engaging, and supportive workplace culture.

• Excellent with Microsoft Suite and other business software

Why Join Us:
This is a unique opportunity to play a key role in depot operations, supporting both people and processes, while contributing to a positive and professional workplace culture. You’ll gain hands-on experience across multiple functions, help foster an engaging and supportive environment, and make a real difference in the day-to-day operations of our depots.

 ABOUT US

In partnership with Government, Transit Systems NSW innovates, designs and delivers public transport solutions that attract customers because they are easy to use, reliable, convenient and safe. To ensure ease of use, we deliver integrated bus services and transport networks, intelligently easing road congestion and increasing a city’s sustainability and liveability.

Transit Systems NSW is part of Kelsian Group Limited, Australia’s largest integrated land and marine, tourism and public transport service provider with established international operations in London and Singapore. With approximately 9000 employees, we are one of Australia’s most experienced and diverse multi-modal transport businesses operating around 4000 buses, 120 ferries and 24 light rail vehicles, carrying over 207 million customers where they need to go.

For more information about Transit Systems, please visit our website

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.