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Front Office Duty Manager
Kingfisher Bay Resort, K'gari (Fraser Island)
The Opportunity We are looking for a professional and service-oriented Front Office Duty Manager to join the dedicated team at Kingfisher Bay Resort, K'gari. Whilst working within a very busy environment, this role is responsible and accountable for overseeing our front office administration and reception operations to drive an exceptional customer experience focused environment. The Front Office Duty Manager also leads customer/groups service and coordinating frontline recourses including Resort Porters, in the absence of upper front office management. This is a full-time permanent position offering a rotating roster that requires the willingness to relocate to the island for this "live-on" position. About You To excel in this role, you should possess the following qualities and qualifications: Previous experience in a Front Office Duty Manager role or transferrable knowledge and skills of would be advantageous 2 + years Front Office experience within a 3 star or higher Hotel / Resort Knowledge of property management systems Proficient in using hotel booking software (Maxial, Respax, Opera, Events Pro, etc) Experience of working within a fast-paced environment that is subject to regular change Self-motivation and the ability to work independently, even during unsupervised shifts Keen attention to detail, quick thinking, and a knack for problem solving customer service challenges A dedication to providing a professional level of service, coupled with a "can-do" attitude Possession of a current First Aid Certificate or a willingness to obtain one A valid open QLD driver's licence The legal right to live and work in Australia The Benefits - conditions apply Annual $1000 SeaLink Employee Travel Allowance Access to Worldwide ALL Heartists program 25% off resort dining, retail and spa Access to Employee Training Programs Employee Award Programs Free island K'gari Explorer Tours Free ferry transfers to-and-from the island Access to the Sandbar pool, tennis courts and staff gym About Us SeaLink K'gari is part of SeaLink Marine & Tourism, one of Australia's largest marine and tourism businesses with 11 business units across six states and territories, connecting our customers to many of Australia’s most beautiful island destinations and brilliant experiences. With globally recognised brands such as SeaLink, Captain Cook Cruises and Kingfisher Bay Resort we are a team who go beyond what others will do and are invested in supporting the communities and customers we serve. SeaLink Marine and Tourism is part of the Kelsian Group - Australia’s largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands. Living and working in paradise… we can’t think of anything better! How to Apply Click APPLY to complete an application including your current resume and a cover letter explaining why you are the right fit for this position. Visa Applicants: To be considered for the role a minimum of 6 months validity is required on your visa at time of application. Our location does not comply with the regional 88 days remote work requirement for visa extensions. Applicants for this position will be required to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position, as each application will be considered on its merits. We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.

Full Time

Brisbane QLD

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Posted 24 Apr 25

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