Transit Systems NSW is seeking a motivated and operationally focused Operations Supervisor to join our team at South Granville Depot.

This is an exciting leadership opportunity for someone who thrives in a fast-paced transport environment and is passionate about operational excellence, people leadership, customer service, and safety.

As an Operations Supervisor, you will play a critical role in supporting the day-to-day operations of the depot, ensuring safe, reliable, and efficient service delivery across our network while supporting drivers, coordinators, and frontline operations staff.

About the Role

Reporting directly to the Operations Manager, you will oversee daily depot activities and act as a key operational point of contact during shifts. You will assist in managing operational performance, supporting employee engagement, resolving operational issues, investigating incidents, and ensuring compliance with all operational, safety, and regulatory requirements.

This role requires strong leadership capability, sound decision-making skills, and the ability to remain calm and professional within a dynamic operational environment.

Key Responsibilities

• Support the Operations Manager with the day-to-day management of depot operations
• Assist in coordinating operational staff and supporting frontline service delivery
• Monitor operational performance and address service delivery issues in real time
• Respond to driver, customer, and operational inquiries professionally and efficiently
• Investigate incidents, accidents, and customer complaints, including CCTV review and reporting
• Conduct routine depot yard and fleet inspections
• Support employee engagement, coaching, and performance management activities
• Liaise closely with Operations, Workshop, and Area Management teams
• Ensure compliance with HSEQ and operational policies and procedures
• Maintain accurate operational records, reports, and documentation
• Monitor radio communications and provide operational support to drivers during shifts

About You

To be successful in this role, you will bring:

• Previous experience within transport, logistics, operations, or a similar operational leadership environment
• Strong leadership and people management capability
• Excellent communication and conflict resolution skills
• Experience managing incidents, complaints, and operational escalations
• Ability to work under pressure and make sound operational decisions
• Strong organisational and time management skills
• High attention to detail and commitment to safety and compliance
• Confidence working across multiple stakeholders and operational teams
• Intermediate computer and reporting skills

What We Offer

• Opportunity to join one of Australia’s leading public transport providers
• Leadership role within a fast-paced operational environment
• Supportive and collaborative management team
• Career progression and development opportunities
• A role that directly contributes to the delivery of essential public transport services

At Transit Systems NSW, we are committed to creating safe, inclusive, and high-performing workplaces aligned with our COMPASS values and operational excellence.

If you are a strong operational leader looking to take the next step in your career, we would love to hear from you.

About Us

In partnership with the Government, Transit Systems NSW innovates, designs and delivers public transport solutions that attract customers because they are easy to use, reliable, convenient and safe. To ensure ease of use, we deliver integrated bus services and transport networks, intelligently easing road congestion and increasing a city’s sustainability and liveability.

Transit Systems NSW is part of Kelsian Group (Kelsian), Australia’s largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, Singapore, USA, UK and the Channel Islands. Kelsian provides essential journeys for our customers by delivering safe and intelligent transport solutions designed to improve the sustainability and liveability of the communities we serve.

Kelsian has over 30 years’ experience delivering tourism and passenger transport services. The Group is a leader in sustainable public transport as the operator of Australia’s largest zero emission bus fleet and Australia’s largest electrified bus depot.

As at 31 Dec 2024, Kelsian directly employs over 12,600 people and operates over 5,800 buses, 115 vessels and 24 light rail vehicles that delivered more than 378 million customer journeys over the last year.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds