Administration Support Officer

• Full time 12 month contract
• Leading passenger transport provider
• Diverse role, perfect for showcasing and growing your skills.

About Us:

Horizons West Bus and Coachlines is a well established and trusted transportation provider in Western Australia, with over 35 years of experience delivering bus and coach services to the WA community. We specialise in providing transport solutions for a wide range of events, industries, and needs, from school excursions and corporate events to Swan Valley experiences. Horizons West is part of Kelsian Group Limited, Australia’s largest integrated land and marine, tourism and public transport service provider with established international operations in London, USA and Singapore.

About the role:

We are seeking a motivated and detail oriented Administrative Support Officer to join our team under a 12-month full time contract. In this role, you will provide essential administrative and operational support to our Bookings and Operations teams, ensuring the smooth delivery of our services.

What you will do:

• Manage the operations inbox and phone lines, ensuring efficient triage and delegation of requests.
• Process and verify driver timesheets and allowances, resolving discrepancies as needed.
• Handle customer inquiries through application services and general operations, escalating issues as required.
• Manage lost property, complaints, and incident follow-ups, maintaining accurate records and ensuring timely resolution.
• Assist with route optimisation, data analysis, and reporting to support operational efficiency.
• Support charter/client administration, including reporting, travel arrangements, and preparation of necessary documentation.
• Follow up on purchase orders and process payments.
• Contribute to special projects and generate performance reports as assigned.

What you will need:

• Strong administration and customer service skills, with confident phone and email communication.
• Precise attention to detail and numeracy skills.
• Intermediate Microsoft Office skills (Outlook and Excel) and ability to work with operational reports.
• Ability to prioritise competing deadlines and work autonomously with minimal supervision.
• Discretion and confidentiality when handling employee and client information.

Why this role is perfect for you:

This role provides an excellent opportunity to expand your skill set, apply your existing expertise in a dynamic environment, and play a key part in enhancing our operational effectiveness. You'll gain valuable experience and deepen your knowledge of our diverse operations.

To Apply:

If you are seeking a challenging and rewarding opportunity within a dynamic and progressive organisation, we encourage you to apply by clicking on the APPLY link. Please visit our website at www.jointransit.com.au for more information.

We are requesting your resume and a cover letter explaining why you are the best person for this position.

Applications close by 5 pm Tuesday, 3rd February 2026

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.