Fraser Island (Kingfisher Bay Resort)
Join an award-winning tourism and transport company
ASX 200 Listed with 9,000+ employees globally
Access to a range of Employee Benefits
Training and Development opportunities provided
About the Role
We are looking for live on and live off, positive, motivated & professional candidates to join our dynamic Front Office team as a Guest Service Agent, Kingfisher Bay Resort on beautiful K'gari (Fraser Island).
Reporting to the Front Office Manager, and working with the Front Office team, the Guest Service Agent is responsible for ensuring efficient arrival and departure of all guests, while maintaining a consistent level of exceptional guest service at Kingfisher Bay Resort.
- Free Island Tours (conditions apply)
- 25% off in all outlets (conditions apply)
- Discounts for Hotel stays (conditions apply)
- Access to Employee Training Programs
- Health and wellbeing benefits
- Travel Discounts
- Employee Award Programs
- Monthly One-On-One’s with your Department Manager
- Monthly departmental Buzz Nights! A great way to celebrate our achievements and get to know your Department team members on a social level
- Various team member benefits through the Accor and SeaLink brands
- Various yearly team member recognition programs, designed to recognise team members exceptional performance and achievements in the workplace
A few live on island perks for team members…
- $100 per fortnight living expenses (including 3 meals per day, free wifi & airconditioned accommodation)
- Free 24 hour staff gym facilities
- Free walk on Ferry transfers to and from the island for all team members.
- 10 minute walk to the Sunset Bar and beach
- Access to the Sandbar Resort pool all year round
Key Role Requirements:
- Checking in and checking out of Resort guests
- Booking of guests into restaurant, spa and other facilities.
- Ensuring all guest enquiries are dealt with professionally and in a timely manner
- Responding to guest queries and working out solutions to meet their needs.
- Immaculate grooming and presentation
- Have a professional outlook in the workplace and show an invested interest in the hustle and bustle of the Hospitality industry
- Take pride in your customer service abilities to ensure our guests’ experience on island is one to remember! Offering guests a professional level of service in a relaxed and friendly environment
- The ability to relocate to Fraser Island or Hervey Bay
- The ability to work across a broad rostering system, over a 7 day working week
- The ability to visit the island to meet with Management, should your application be shortlisted
Skills, Qualifications & Experience
- A valid Police Clearance (dated within 6 months or less), or the ability to obtain one
- Exceptional time management skills
- Excellent communication skills
- Extraordinarily high level of customer service and work ethic
- Demonstrated experience in a similar role in a large Hotel or Resort based environment
- Demonstrated experience in daily cashiering procedures, credit card reconciliation
- Knowledge of property management systems
- Demonstrate people management skills and an understanding of cultural diversity within the workplace
How to Apply
Click APPLY and you will be provided with a range of questions to help us learn more about you.
Applications close by 5pm on 7 January 2022
Please note this closing date is indicative only. We may close the advertisement before this date is reached. Therefore, we encourage you to submit your application as soon as possible.
We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.
SeaLink - Fraser Island … A World Heritage listed island off Australia’s Eastern Queensland coast, is the world’s largest sand island, stretching over 120km. With cool towering rainforests to walk through and explore, over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby, and an amazing beach highway, where else would you rather be.
Living and working in paradise… we can’t think of anything better!
Though surrounded by untamed wilderness and rugged terrain, Fraser Island boasts luxurious, relaxing and natural accommodation experiences.