Resort Guest Service Agent
Kingfisher Bay Resort


The opportunity 

Kingfisher Bay Resort is World Heritage-listed K'gari (Fraser Island's) premiere eco accommodation. Nestled amongst tree-covered dunes, along the calm waters of the Great Sandy Strait, it is the perfect base for exploration. Discover the island's native surrounds with endless beaches, pristine freshwater lakes, lush rainforests and a spectacular range of wildlife. This 152-room resort features 4 outdoor pools, 3 restaurants, 4 bars and a variety of nature-based activities, walks and 4WD explorer tours.


About us 

There's a reason that Kingfisher Bay Resort was the winner of TripAdvisor’s 2022 Traveller’s Choice Award. Our Guest Service Agents are the face of our company and are committed to delivering brilliant customer experiences. Located at the reception in the resort's centre complex, you'll work in a fast-paced and professional environment, where no two days are the same!


Working up to 38 hours per week; the ideal candidate will bring exceptional service standards and prior experience working within a hotel/resort front office role. You will act as the first point of contact for guest arrivals/departures, respond to general enquiries and arrange reservations for the restaurant, spa and other activities. Your key to success in this role will be your strong customer focus, tech-savvy admin skills and ability to multi-task under pressure. 


The benefits - conditions apply 

  • $145 weekly living expenses (staff accommodation + meals)
  • $1000 Annual Sealink Employee Travel Allowance 
  • Worldwide ALL Heartist Bienvenue benefits
  • In-house training provided
  • 25% off resort dining, retail and spa
  • Free 4WD K'gari Explorer Tours 
  • Free ferry transfers to and from the island 
  • Access to the Sandbar pool and staff gym

About you

  • Demonstrated experience in a similar fast paced environment (reception/hotel front office)
  • Committed to delivering brilliant customer experiences 
  • Knowledge of reservation management systems 
  • Hold the right to live and work in Australia 

About us

SeaLink Marine & Tourism is a world-class and Australian-owned operator, part of Kelsian Group Limited - an ASX200-listed international transport and tourism service provider in Australia, Singapore and London. 

Our resorts, ferries and tour operations connect travellers to experience the best of World Heritage-listed K'gari (Fraser Island). We believe travel is about connecting people, sharing experiences, and creating brilliant memories.


Apply now! Upload a copy of your up-to-date resume. 


We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.


All final applicants for this position will be required to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position, as each application will be considered on its merits.


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