Mainland Porter/Guest Relations Agent (GRA)
Permanent Part-Time & Full-Time - $25.60 per hour

Kingfisher Bay Resort - K'gari (Fraser Island) 


We are in search of a professional Guest Relations Agent/Porter to join our diverse team of tourism lovers, based at our River Heads Mainland Office… do you think you have what it takes?



  • Free Island Tours (conditions apply)
  • 25% off in all outlets (conditions apply)
  • Discounts for Hotel stays (conditions apply)
  • Access to Employee Training Programs
  • Health and wellbeing benefits
  • Travel Discounts
  • Employee Award Programs
  • Monthly One-On-One’s with your Department Manager
  • Monthly departmental Buzz Nights! A great way to celebrate our achievements and get to know your Department team members on a social level
  • Various team member benefits through the Accor and SeaLink brands
  • Various yearly team member recognition programs, designed to recognise team members exceptional performance and achievements in the workplace

About You

  • Have a professional outlook in the workplace and show an invested interest in the hustle and bustle of the Hospitality/Tourism industry
  • Ability to work autonomously or in teams – proven ability to work unsupervised
  • Exceptional customer service skills
  • Ability to demonstrate initiative at work
  • Ability to effectively communicate with other resort departments
  • Take pride in your customer service abilities to ensure our guests’ experience is one to remember! Offering guests a professional level of service in a relaxed and friendly environment
  • Immaculate grooming and presentation
  • Great time management skills

Role Responsibilities

  • Customer pickups and drop offs from various locations
  • Meet and greet customers
  • Efficiently pick up and deliver luggage to barge sailings
  • Efficiently pick up arriving guest luggage and pack luggage truck for departing barge.
  • Liaise with Skipper and barge staff for the safe loading and unloading of vessel
  • When requested assist Mainland office with check in, check outs, answering incoming calls.
  • Washing and cleaning buses, and trucks on a regular basis 
  • Daily Vehicle Checks
  • Abide by all Workplace Health and Safety rules and regulations at all times
  • Any reasonable additional duties as directed

Skills, Qualifications & Experience

  • A valid Police Clearance (dated within 6 months or less), or the ability to obtain one for work
  • A valid manual MR licenceessential to the role
  • A valid Drivers Authorityessential to the role
  • The availability to work across a broad rostering system, over a 7 day working week
  • The availability to work during peak seasonal periods

In line with Queensland Government's mandated requirements for Covid vaccinations, effective 17 December 2021, successful candidates will need to provide evidence of being double vaccinated.


How to Apply


Click APPLY and you will be provided with a range of questions to help us learn more about you. 


Applications close by 5pm on 7 February 2022


Please note this closing date is indicative only. We may close the advertisement before this date is reached. Therefore, we encourage you to submit your application as soon as possible.


We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.


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