Reservation Consultant - Casual
SeaLink Marine & Tourism - South East Queensland


Join an award winning ASX-listed tourism and transport company

Range of Employee Benefits including staff discounts and career development

Based in Cleveland, QLD


About the Role

We are seeking a motivated Reservation Consultant to join our team. A desire to provide excellent customer service and to process bookings accurately is required. This is a varied role incorporating phone, email and face-to-face customer service, ticket sales, ferry bookings and vehicle check-ins.


Previous experience in a customer service-focused role would be highly advantageous. Our business operates 365 days a year, so you will need to be available to work on any day of the week, including weekends and public holidays. 


About You

  • Attention to detail and exceptional verbal and written communication skills
  • Time management skills and ability to prioritise and work under pressure
  • Advanced computer literacy and Microsoft Office skills
  • Willingness to take on extra shifts if required and ability to work predominantly from our Cleveland office but may also include Redland Bay and Dunwich on North Stradbroke Island.
  • Willingness to work as both part of a team and independently
  • Demonstrated reliability and ability to respond and adapt to changing business needs
  • Experience in fast paced, dynamic environment with ability to multitask 
  • Customer service experience in tourism industry desirable
  • Ability to be available across a 7-day roster including weekends and public holidays

About Us

Since commencing operation in 1964 with the first vehicle ferry, MV Myora, Stradbroke Ferries (now SeaLink South East Queensland) has grown to become the largest marine operator in Moreton Bay. Today SeaLink South East Queensland operates vehicle and passenger ferry services to Straddie and the Southern Moreton Bay Islands of Lamb, Karragarra, Macleay and Russell. 

SeaLink South East Queensland is a SeaLink Marine & Tourism company, part of the Kelsian Group - Australia's largest integrated land and marine, tourism and public transport service provider with established international operations in London and Singapore.

Our purpose is to be a world leader in delivering essential journeys through safe and intelligent transport solutions and create brilliant customer experiences.


How to Apply


Click APPLY and fill in as much information as possible including providing your resume cover letter explaining why you are the best person for this position.


Applications close by Friday 24 March 2023


We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.


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