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Guest Service Agent
Kingfisher Bay Resort, K'gari
About the Role We are looking for a positive, motivated and professional Guest Service Agent to join our dynamic Front Office team at Kingfisher Bay Resort on beautiful K'gari (Fraser Island). The Guest Service Agent is primarily responsible for ensuring a proficient and genuine customer service delivery to provide an exception guest experience. This is a permanent part-time position, and our ideal candidate will have resort/hotel front desk experience and the willingness to live on island role where you work and live at Kingfisher Bay Resort. Role Responsibilities Welcome all guests and conduct premium check in service Provide guest customer service and coordination of general enquires Be knowledgeable of resort areas and confidence in recommending available experiences and activities Coordinate guest and barge arrivals and departures High grooming standards Maintain guest accounts, billing arrangements and payments on check out Follow in house policies and procedures to maintain guest security Skills, Qualifications & Experience Required Exceptional time management skills Excellent communication skills Extraordinarily high level of customer service and work ethic Demonstrated experience in a similar role in a large Hotel or Resort based environment Demonstrated experience in daily cashiering procedures, credit card reconciliation Knowledge of property management systems Demonstrate people management skills and an understanding of cultural diversity within the workplace Employee Benefits - conditions apply Affordable Island Living: Only $150.44 per week, including accommodation, 3 daily staff meals, utilities and Wi-Fi. Annual $1,000 SeaLink Employee Travel Allowance 25% off resort dining, bars, retail, and spa Employee Training Programs Recognition Programs Free K'gari Explorer Tours Free ferry rides to and from the island Access to our Sand Bar pool, staff gym, tennis courts, and more About Us K'gari is a World Heritage listed island off Australia’s Eastern Queensland coast, is the world’s largest sand island, stretching over 120km. With cool towering rainforests to walk through and explore, over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby, and an amazing beach highway, where else would you rather be. SeaLink K'gari is part of SeaLink Marine & Tourism, one of Australia's largest marine and tourism businesses with 11 business units across six states and territories, connecting our customers to many of Australia’s most beautiful island destinations and brilliant experiences. With globally recognised brands such as SeaLink, Captain Cook Cruises and Kingfisher Bay Resort we are a team who go beyond what others will do and are invested in supporting the communities and customers we serve. SeaLink Marine and Tourism is part of the Kelsian Group - Australia’s largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands. Living and working in paradise… we can’t think of anything better! How to Apply Click APPLY and upload a copy of your resume outlining your experience. Visa Applicants: If you are on a working holiday visa and wish to apply, you will need at least 6 months validity on your visa at time of application to be considered for this role. If you are looking to do your regional 88 days remote work to extend your visa, it is important to note that we DO NOT qualify for this program due to our location. All final applicants for this position will be required to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position, as each application will be considered on its merits. We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.

Part Time

Brisbane QLD

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Posted 02 May 25

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