Join an award-winning tourism and transport company

Access to a range of employee benefits

Training and development opportunities

About the Role

SeaLink Rottnest Island/Captain Cook Cruises WA/Swan Valley Tours is looking for a bright and energetic individual with proven customer service and sales experience to join our Reservations Team.

We are currently recruiting for a casual reservations team member to work on a semi regular basis across both our Fremantle (Primary) and Perth Reservations offices. 

You will provide an excellent customer service experience to customers by welcoming them at the counter, over the phone and via email communication. You are the primary contact for our brand and the first point of contact for many of our passengers. Delivering friendly and welcoming customer service is a key feature of this role.

Some of the tasks that you will be responsible for include:

• Selling products across our award-winning brands: SeaLink Rottnest Island, Captain Cook Cruises WA, and Swan Valley Tours to direct customers and travel agents, face-to-face, over the phone and via email communication
• Process all reservations accurately and in a timely manner
• Deliver consistent, warm, and friendly customer service
• Manage check-in processes
• Assist with the general day-to-day operation of the reservations office, including preparation for upcoming cruise and ferry departures
• Help customers with general tourism enquiries

About You

To be successful in this role you will need to be committed to providing excellent customer service in a tourism environment, as well as:

• The ability to work in a fast-paced work setting
• Ability to prioritise tasks
• High degree of computer literacy and able to learn new systems quickly
• Strong attention to detail
• Enthusiastic, friendly, outgoing personality
• Well presented, professional appearance
• Show initiative and enjoy working as part of a small team.
• Availability to work on a 7-day roster, including weekends and Public Holidays
• Avail to work from 6.15am if required
• Available to work across multiple locations (Perth CBD and Fremantle)
• Previous travel agent experience and/or fluency in a second language highly regarded.

How to Apply

Click APPLY and fill in as much information as you can in the track record section of the application, paying close attention to each question.

We are requesting your resume and a cover letter explaining why you are the best person for this position.

Applications close 26th May 2024

About Us

SeaLink WA is SeaLink Marine & Tourism company which is part of the Kelsian Group - Australia’s largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, the USA, Singapore, London and the Channel Islands.

Kelsian provides essential journeys for our customers by delivering safe and intelligent transport solutions designed to improve the sustainability and liveability of the communities we serve.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.