About the Role

The Cruise Attendant/ Deckhand role requires a high level of interaction with customers.

As the face of SeaLink QLD, it is the Cruise Attendant/Deckhand’s responsibility to provide excellent customer service with a smile – meeting and greeting passengers as they board, assisting customers with any luggage or queries, selling ferry tickets, beverages and other products including tours products on board the vessel.

To ensure safe and efficient vessel operations, clear communication, physical fitness, and the ability to follow instructions and safety guidelines are paramount in this role.

About You

• Enjoy working in a team environment
• Excellent interpersonal skills, able to relate to passengers from a variety of backgrounds, and provide assistance
• Have attention to detail with regard to cleaning tasks and paperwork
• Strong work ethics and 'Can Do' Attitude
• Able to work flexible hours
• Be well presented at all times

Duties

• Ensure the highest standards of customer service at all times.
• Deck duties, including rope work, moving and securing gangways, ramps, and trolleys. 
• Boat handling - use of vessel tender boats
• Assist with the safe, efficient, and timely boarding and disembarkation of all passengers.
• Assist passengers where necessary with their luggage.
• Bar work, including sales, stock control, and reconciliation.
• Perform cleaning duties
• Attend to passenger comfort and safety.

Skills, Qualifications & Experience

• Elements of Ship Board Safety qualification
• Senior First Aid and Resuscitation Qualification
• Drivers License
• Responsible Service of Alcohol certificate
• Proven track record of excellent customer service 
• Strong verbal communication skills
• Experience in the tourism industry

How to Apply

Click APPLY now and attach your cover letter and resume, addressing the success factors required for this position and explaining why you are the ideal candidate for the role.

Applications close by 5 pm on 21 October 2025.

If this sounds like your dream job, we encourage you to apply! 

Shortlisting for this position will commence immediately and the position may close earlier than stated if we have found a suitable candidate.

About Us

SeaLink North Queensland is one of Kelsian Group's subsidiary business entities.  Kelsian Group is a publicly listed multi-modal transport and tourism operator, delivering world-class customer services and brilliant Australian holiday experiences.

Carrying more than 350 million passengers a year in different locations around the world, our Group has over 9,000 employees operating more than 3,200 buses and 78 ferries in New South Wales, Victoria, Queensland, South Australia, Tasmania, the Northern Territory, Western Australia, UK, Singapore and USA.

SeaLink North Queensland operates out of Townsville, North Queensland, and is proudly Australian-owned and operated. With 4 vessels and over 80 staff SeaLink QLD is one of the most significant transport and tour operators in the region, operating daily 18 daily services to beautiful Magnetic Island and 5 services a week to Palm Island. 

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organization, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.