Have a background in tourism & hospitality?

Experienced in customer service?

Looking for an exciting new work environment?

About the Role

The Casual position of Reservations Officer will report to the Reservations and Sales Manager. The primary focus of this position is to maximise sales on SeaLink Rottnest Island/Captain Cook Cruises WA/Swan Valley Tours ferry, cruise, and tour packages, always providing warm and friendly customer service.

Key accountabilities include:

• Maximise sales on SeaLink Rottnest Island/Captain Cook Cruises WA/Swan Valley Tours ferry, cruise and tour packages, interacting with direct, travel agent, and commuter customers face-to-face, by telephone, and via email.    
• Ensure the highest standards of customer service in all customer interactions.
• Provide accurate product information to all customers.
• Show confidence in up-selling additional products and package upgrades.
• Demonstrate competent use of our internal SeaLink Reservations Systems.
• Maintain current knowledge of all SeaLink WA products and procedures.

About You  

• Demonstrated customer service experience, with proven ability to engage in positive conversations with customers, delivering efficient and friendly service.
• Highly proficient computer skills and able to learn new systems quickly.
• Ability to work effectively in a busy environment, and prioritise tasks accordingly.
• Strong attention to detail is necessary.
• Enthusiastic, out-going, friendly personality.
• You show initiative and enjoy working as part of a team.
• Well presented, professional appearance.
• Previous Tourism Industry and Reservations experience highly regarded.
• Fluency in a second language highly regarded

Our business operates 7-days a week, year-round. You must be available to work weekends and Public Holidays, as required, with some shifts commencing as early as 0600. You may be rostered to work at either our Fremantle or Perth locations. 

* The primary location for this role is at our Fremantle B Shed location.

* You must have full availability to work between 01 December 2025 and 30 April 2026.

* Previous applicants are welcome to reapply.

 If this sounds like your dream job, we encourage you to apply! 

To Apply

Click APPLY and fill in as much information as you can in the track record section of the application, paying close attention to each question.

Make sure you include your resume and a cover letter explaining why you are the best person for this position.

About Us

SeaLink Western Australia is part of SeaLink Marine & Tourism, one of Australia's largest marine and tourism businesses with operations across six states and territories, connecting our customers to many of Australia's most beautiful island destinations and brilliant experiences.  With globally recognised brands such as SeaLink, Captain Cook Cruises and Kingfisher Bay Resort, we are a team who go beyond what others will do and are invested in supporting the communities and customers we serve. 

SeaLink Marine & Tourism is part of Kelsian Group Limited - Australia’s largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, the USA, Singapore, London and the Channel Islands. Kelsian provides essential journeys for our customers by delivering safe and intelligent transport solutions designed to improve the sustainability and liveability of the communities we serve.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.