🌟 Full-time 12-month contract 

🚌 Leading passenger transport provider 

🚀 Diverse role, perfect for showcasing and growing your skills! 

About Us

Horizons West Bus and Coachlines is a well-established and trusted transportation provider in Western Australia, with over 35 years of experience delivering bus and coach services to the WA community. We specialise in providing transport solutions for a wide range of events, industries, and needs, from school excursions and corporate events to Swan Valley experiences. Horizons West is part of Kelsian Group Limited, Australia’s largest integrated land and marine, tourism and public transport service provider with established international operations in London, USA and Singapore.

About the Role

Are you a motivated, detail-oriented professional? We want you to join our team as an Administrative Support Officer! In this exciting role, you will play a vital part in supporting our Bookings and Operations teams, ensuring our services run smoothly and efficiently.

Key Responsibilities

• Manage our operations inbox and phone lines, ensuring prompt triage and delegation of requests. 

• Process and verify driver timesheets and allowances, swiftly resolving any discrepancies. 

• Address customer inquiries via application services and general operations, escalating issues as necessary. 

• Oversee lost property, complaints, and incident follow-ups, maintaining accurate records for timely resolutions. 

• Assist with route optimisation, data analysis, and reporting to enhance operational efficiency. 

• Support charter/client administration, including reporting, travel arrangements, and document preparation. 

• Follow up on purchase orders and process payments efficiently. 

• Contribute to special projects and generate performance reports as assigned. 

What You Bring

• Strong administration and customer service skills with confident communication via phone and email.
• A keen eye for detail and excellent numeracy skills.
• Intermediate skill level in Microsoft Office (Outlook and Excel) and familiarity with operational reports.
• Ability to prioritise competing deadlines, working autonomously and efficiently.
• Discretion and confidentiality when handling sensitive information.

Why This Role is Perfect for You

This is an incredible opportunity to expand your skill set and apply your expertise in a dynamic environment! You’ll gain valuable experience while enhancing our operational effectiveness and making a real difference in our community!

How to Apply

Ready to take on this rewarding challenge with a progressive organisation? Don’t miss out—click the APPLY button now! For more information, visit our website at www.jointransit.com.au.

Please submit your resume and a compelling cover letter explaining why you are the ideal candidate for this position. We can't wait to meet you! 🌟

Applications close by 5 pm Wednesday, 24^th June 2026

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.