Location: Leichhardt, NSW

Start: Inmediate

Transit Systems is one of Australia’s leading public transport operators, connecting communities every day. We are looking for an energetic and proactive Communications Officer who brings the right attitude, a genuine can-do mindset, and a passion for delivering great customer service through clear, engaging communications.

This is a hands-on role suited to someone who thrives in a fast-paced operational environment, enjoys working with diverse stakeholders, and takes pride in creating positive experiences for employees, customers and the community.

About the Role

Reporting to the NSW Customer Experience and Communications Manager, you will support the planning, development and delivery of internal, external and stakeholder communications. You will play a key role in creating engaging content, supporting media coordination, and ensuring our workforce and customers remain informed about important service updates and business initiatives.

Key Responsibilities

• Support the delivery of internal communications strategies including staff newsletters, posters and management communications

• Assist with customer and stakeholder communications relating to service changes and key projects

• Support coordination of media issues and identify opportunities for proactive media and public relations activities

• Develop engaging content across social media platforms

• Maintain and update website content as required

• Work collaboratively with operational and corporate teams to deliver communication outcomes

About You

• You bring the right attitude and a strong can-do approach to your work

• You demonstrate excellent customer service mindset, understanding the impact communications have on people’s experience

• You present professionally and positively, with a friendly and approachable communication style

• Tertiary qualifications in communications, journalism, media or relevant experience

• Experience in internal and external communications, media coordination and social media content development

• Ability to work to tight deadlines and manage competing priorities

• Strong written, verbal and stakeholder engagement skills

• Political awareness and sound judgement when managing sensitive information

• Experience using Adobe Creative Suite (InDesign/Adobe) is desirable

• Knowledge of the Greater Sydney transport network is highly regarded

About Us

In partnership with the Government, Transit Systems NSW innovates, designs and delivers public transport solutions that attract customers because they are easy to use, reliable, convenient and safe. To ensure ease of use, we deliver integrated bus services and transport networks, intelligently easing road congestion and increasing a city’s sustainability and liveability.

Transit Systems NSW is part of Kelsian Group (Kelsian), Australia’s largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, Singapore, USA, UK and the Channel Islands. Kelsian provides essential journeys for our customers by delivering safe and intelligent transport solutions designed to improve the sustainability and liveability of the communities we serve.

Kelsian has over 30 years’ experience delivering tourism and passenger transport services. The Group is a leader in sustainable public transport as the operator of Australia’s largest zero emission bus fleet and Australia’s largest electrified bus depot.

As at 31 Dec 2024, Kelsian directly employs over 12,600 people and operates over 5,800 buses, 115 vessels and 24 light rail vehicles that delivered more than 378 million customer journeys over the last year.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds