Sales & Reservations Consultant - $25.60 per hour


Kingfisher Bay Resort, K'gari Beach Resort, K'gari Explorer Tours & Fraser Island Barges

Hervey Bay, QLD

Permanent Part-Time - $25.60 Per Hour


Join an award-winning tourism and transport company

ASX 200 Listed with 9,000+ employees globally

Access to a range of Employee Benefits

Training and Development opportunities provided


About Us

The Sealink Marine and Tourism Group, comprising of Kingfisher Bay Resort, K'gari Beach Resort, K'gari Explorer Tours and Fraser Island Barges, is a multi-faceted tourism business located on World Heritage-listed K'gari (Fraser Island), the world's largest sand island.


About the Role

A rare opportunity has arisen for a Sales & Reservations Consultant to join the Sealink Marine & Tourism Group team, assisting the Central Reservations & Sales Team in the facilitation and management of sales across our unique K'gari (Fraser Island) brands.

  • Responding to and managing all incoming calls, email, iHotelier and online enquiries including both direct and agent enquiries and bookings
  • Data entry into reservations systems
  • Upselling and optimising occupancy
  • Reconciliation of banking processes
  • Delegation of relevant position duties as deemed necessary by your Supervisor or Manager
  • This position reports to the Customer Service and Reservations Manager, based at the Hervey Bay Sales & Reservations Office
  • Must be available to work flexible working hours (weekends)
  • Actively support and demonstrate SeaLink’s company vision, C.O.M.P.A.S.S. values and strategic goals


  • Free Island Tours (conditions apply)
  • 25% off in all outlets (conditions apply)
  • Discounts for Hotel stays (conditions apply)
  • Access to Employee Training Programs
  • Health and wellbeing benefits
  • Travel Discounts
  • Employee Award Programs
  • Monthly One-On-One’s with your Department Manager
  • Monthly departmental Buzz Nights! A great way to celebrate our achievements and get to know your Department team members on a social level
  • Various team member benefits through the Accor and SeaLink brands (conditions apply)
  • Various yearly team member recognition programs, designed to recognise team members exceptional performance and achievements in the workplace

Skills, Experience and requirements

  • Proven customer service and sales skills
  • Experience in a similar role within the tourism industry is well regarded
  • Conflict resolution skills
  • Ability to demonstrate initiative
  • Excellent written and verbal communication skills
  • Ability to multitask with proven time management skills
  • Excellent attention to detail
  • Ability to work autonomously with minimal supervision and direction
  • Proven ability to work to and achieve KPI targets

“All final applicants for this position will be required to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position, as each application will be considered on its merits.”


How to Apply

Click APPLY to complete the application process and upload a current resume.


Applications close by 5pm on 27 May 2022


Please note this closing date is indicative only. We may close the advertisement before this date is reached. Therefore, we encourage you to submit your application as soon as possible.


We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.

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