About Us

The Sealink Marine and Tourism Group, comprising of Kingfisher Bay Resort, K'gari Beach Resort, K'gari Explorer Tours and Fraser Island Barges, is a multi-faceted tourism business located on World Heritage-listed K'gari (Fraser Island).

The opportunity 

An opportunity has arisen for a Sales & Reservations Consultant to join the Sealink Marine & Tourism Group team, assisting the Central Reservations & Sales Team in the facilitation and management of sales across our unique K'gari (Fraser Island) brands.

Working up to 76 hours per fortnight, this role reports to the Customer Service and Reservations Manager, based at the Hervey Bay Sales & Reservations Office.

About the role

• Responding to and managing all incoming calls, email, iHotelier and online enquiries including both direct and agent enquiries and bookings
• Data entry into reservations systems
• Upselling and optimising occupancy
• Reconciliation of banking processes
• Delegation of relevant position duties as deemed necessary by your supervisor or Manager
• Must be available to work flexible working hours (occasional weekends)

Benefits - conditions apply 

• Annual $1000 SeaLink Employee Travel Allowance
• Free Island Tours 
• 25% off in all outlets 
• Discounts for Hotel stays 
• Access to Employee Training Programs
• Health and wellbeing benefits
• Travel Discounts
• Employee Award Program

Skills, Experience and requirements

• Proven customer service and sales skills
• Experience in a similar role within the tourism industry is well regarded
• Conflict resolution skills
• Ability to demonstrate initiative
• Excellent written and verbal communication skills
• Ability to multitask with proven time management skills
• Excellent attention to detail
• Ability to work autonomously with minimal supervision and direction
• Proven ability to work to and achieve KPI targets

“All final applicants for this position will be required to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position, as each application will be considered on its merits.”

How to Apply

Click APPLY to complete the application process and upload a current resume.

Please note this closing date is indicative only. We may close the advertisement before this date is reached. Therefore, we encourage you to submit your application as soon as possible.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.