Operations Manager
Darwin - NT

The Opportunity!


This is an opportunity to join Australia’s largest integrated land and marine, tourism, and public transport service provider in a key leadership role.


Based in Darwin, the Operations Manager reports to the General Manager and is responsible for bus, marine, and tour operations across a number of locations including Darwin, Tiwi Islands, and Groote Eylandt.


This role will ensure SeaLink maintains excellence in safety, reliability, and customer service, whilst controlling costs, increasing profit, and developing high team engagement and retention. Management of workforce planning, including roster scheduling and negotiation skills of its change with internal and external stakeholders in a timely and efficient manner, is one of the essential key roles.


This leadership position is responsible for the communication, development, and performance of the vessel crew, bus drivers, and other operational staff.


A strong focus will be on compliance with safety and legislation requirements for both the vessels and land-based operations.


This is a leadership position and a high level of interpersonal skills, business acumen, financial understanding, customer focus, and task orientation is required to ensure success. It is an expectation that this person has a high level of communication skills including coaching and conflict resolution. Effective written and verbal communication skills are essential to this position.


As the business operates 365 days a year, flexibility and availability are essential to ensure operations are performing at a high level outside normal business hours.


If you feel that you can contribute in a meaningful way to SeaLink’s vision to be a world leader in delivering essential journeys through safe and intelligent transport solutions and creating brilliant customer experiences, then we encourage you to apply.



About Us

Kelsian Group, formerly SeaLink Travel Group, is Australia’s largest land and marine, tourism, and public transport service provider with established international operations in Singapore and the UK.


With around 9000 employees, we are one of Australia’s most experienced and diverse multi-modal transport businesses operating around 4000 buses, 120 ferries, and 24 light rail vehicles, carrying over 207 million customers per year.


Based in Darwin and operating across various locations in the Top End, with over 35 staff, SeaLink NT is a fast-growing business and a prominent ferry and tour operator in the region, operating daily 13 daily ferry services to Mandorah, 3 ferry services a week to the Tiwi Islands and daily ferry and bus services in the Groote Eylandt region.



About You

  • Management and leadership capability
  • Ability to mentor, coach, and motivate others
  • Finance and business acumen including budget development and reporting
  • Ability to work with and accept change
  • Rapport and relationship building
  • Strong interpersonal and communication skills
  • Excellent written and verbal communication skills
  • Initiative, systematic reasoning
  • Organizational and planning skills
  • Achievement and results-driven
  • Self-motivated
  • Computer literacy
  • Innovation
  • Conflict resolution skills


These key requirements will be complimented by experience and skills in the following areas:

  • Previous leadership experience
  • Project management
  • Experience in Operations
  • Experience in services and roster scheduling
  • Experience in working in a fast-paced team to reach goals
  • Experience in the Tourism and Transport Industry



If this sounds like your dream job, we encourage you to apply!


Applications will close by 5.00 PM on Monday 13th December 2021.

Shortlisting for this position will commence immediately and the position may close earlier than stated if we have found a suitable candidate.


Please provide your resume and a cover letter addressing the criteria.


Please fill in as much information as you can in the track record section of the application and pay close attention to the questions.


We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organization, and enable our leaders to champion diversity and inclusion.


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