Passenger Service Officer - Permanent Part-Time
Based in Cape Jervis
Join an award winning tourism and transport company
Training and Development opportunities provided


About the Role


The Passenger Service Officers’ primary function of this role is customer service and maintaining the Cafes on board our ferries. This will include working as part of a team, whilst maintaining excellence in safety, reliability and customer service at all times.


Interpersonal and organisational skills are required and effective communication skills are essential to this position.


To work as the primary contact person for passengers travelling to Kangaroo Island and the associated operational functions and administration requirements of this facility. The Passenger Service Officer will be responsible for the daily, efficient operations of the onboard Café.


The successful applicant will be expected to meet and exceed key performance indicators, whilst displaying a high level of work ethics. This position requires energy, commitment, initiative, teamwork, multi-skilling and time management.


Skills, Qualifications & Experience

  • Ability to work with and accept change
  • Rapport and relationship building
  • Strong interpersonal and communication skills
  • Excellent written and verbal communication skills
  • Problem solving skills
  • Organisational and planning skills
  • Initiative & self-motivated
  • Systematic reasoning
  • Achievement and results driven


  • Elements of Shipboard Safety
  • Senior First Aid
  • Sales and customer service experience
  • Experience in working in a fast paced team to reach goals


  • Experience in the Transport Industry
  • Experience in liaising with suppliers and contractors
  • Responsible Service of Alcohol
  • Food Safety Course

How to Apply


Click APPLY and fill in as much information as you can in the track record section of the application, paying close attention to each question.


We are requesting your resume and a cover letter explaining why you are the best person for this position.


Applications close by 5pm on Friday 28 January 2022.


About Us

SeaLink Marine and Tourism is part of the Kelsian Group - Australia’s largest integrated land and marine, tourism and public transport service provider with established international operations in London and Singapore.


With around 9000 employees, the Kelsian Group is one of Australia’s most experienced and diverse multi-modal transport businesses operating around 4000 buses, 120 ferries and 24 light rail vehicles, carrying over 207 million customers per year.


Our purpose is to be a world leader in delivering essential journeys through safe and intelligent transport solutions and create brilliant customer experiences.


To find out more information about SeaLink Marine and Tourism’s brands and products around Australia visit our Brilliant Travels website –


Kelsian Group is committed to providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. We strongly encourage applications from Aboriginal and Torres Strait Islander people.

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