Passenger Service Officer - Casual
Penneshaw / Cape Jervis
Opportunity to develop your Career
Join an ASX Award Winning business


SeaLink Marine & Tourism is a publicly listed multi-modal transport and tourism operator, delivering world-class customer services and brilliant Australian holiday experiences.
As a result of being awarded the Kangaroo Island (KI) Ferry Service Contract for a further term of up to 25 years from 1 July 2024, and to manage future growth, we are recruiting for more staff in both Cape Jervis and Penneshaw.

About the Role


This position will be an integral part of SeaLink South Australia. The Passenger Service Officers’ primary function of this role is customer service and maintaining the Cafes on board our ferries. This will include working as part of a team, whilst maintaining excellence in safety, reliability and customer service at all times.


Interpersonal and organisational skills are required and effective communication skills are essential to this position.


To work as the primary contact person for passengers travelling to Kangaroo Island and the associated operational functions and administration requirements of this facility. The Passenger Service Officer will be responsible for the daily, efficient operations of the Café.


The successful applicant will be expected to meet and exceed key performance indicators, whilst displaying a high level of work ethics.


Currently, there is a seven-day on seven day off rolling roster and you may be required to work outside of these hours on occasions during periods of annual slippings and maintenance requirements.


This position requires energy, commitment, initiative, teamwork, multi-skilling and time management.


About You

  • Ability to work with and accept change
  • Rapport and relationship building
  • Strong interpersonal and communication skills
  • Excellent written and verbal communication skills
  • Problem solving skills
  • Organisational and planning skills
  • Initiative & self-motivated
  • Systematic reasoning
  • Achievement and results driven

Skills, Qualifications & Experience



  • Sales and customer service experience
  • Experience in working in a fast paced team to reach goals
  • Elements of Shipboard Safety
  • Senior First Aid


  • Experience in the Transport Industry
  • Experience in liaising with suppliers and contractors
  • Responsible Service of Alcohol
  • Food Safety Course

How to Apply


Click APPLY and fill in as much information as you can in the track record section of the application, paying close attention to each question.


We are requesting you provide resume and a cover letter explaining why you are the best person for this position.


Applications close by 5pm on Friday 17 March 2023.


SeaLink Marine and Tourism is part of the Kelsian Group - Australia’s largest integrated land and marine, tourism and public transport service provider with established international operations in London and Singapore.


Kelsian Group Limited is committed to providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. We strongly encourage applications from Aboriginal and Torres Strait Islander people. To find out more about the Kelsian Group visit

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