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Monday to Friday work. 

Swan Transit is currently seeking applications for a Fixed Term Part-Time Bus Service Officer to work at  Ranford Road Station. This role will be based on an initial 6-month fixed-term contract with the possibility of extension pending future requirements. 

About the Role

Join our team as a Bus Station Officer, where you'll play an important role in delivering outstanding customer service while helping to maintain the safe and efficient operation of our bus station. 

This is a part-time role, Monday to Friday averaging 25 hours per week supporting our customers during the morning and afternoon peak travel periods:

• 6:45 am - 8:45am (2 hours)
• 2:45 pm - 5:45 pm (3 hours)  

The split-shift arrangement supports our busiest service periods, ensuring our customers receive assistance when they need it most. 

Your key duties and responsibilities will include:

• Assisting passengers with enquiries about services, ticketing, transport connections and directions to local destinations and attractions. 
• Monitoring daily bus operations to ensure services run efficiently and in line with the approved timetable. 
• Ensure Bus Services connect with other Transperth Services in compliance with the approved Timetable;
• Provide support and assistance to drivers when requested. 

Conditions:

• Uniform is provided
• Training will be provided to give you the knowledge & skills to succeed in the role. 

About You

• Must have your own reliable transport and licence.
• Ability to deliver exceptional customer service
• Ability to assess situations and make quick and practical decisions.
• Ability to negotiate and resolve conflicts.

Skills, Qualifications & Experience

• Fluent in English with excellent written and verbal communication skills and clear telephone manner
• Excellent knowledge of Metropolitan area and bus networks.
• Be able to obtain a Working with Children card

About Swan Transit

In partnership with Government, Swan Transit innovates, designs and delivers public transport solutions that attract passengers because they are easy to use, reliable, convenient and safe. To ensure ease of use, we deliver integrated bus services and transport networks, intelligently easing road congestion and increasing a city’s sustainability and liveability. Swan Transit is part of Kelsian Group Limited, Australia’s largest integrated land and marine, tourism and public transport service provider with established international operations in London and Singapore. With around 9000 employees, we are one of Australia’s most experienced and diverse multi-modal transport businesses operating around 4000 buses, 120 ferries and 24 light rail vehicles, carrying over 207 million customers with where they need to be and want to go.

For more information about Transit Systems please visit our website. http://www.transitsystems.com.au

How to Apply

Click APPLY and fill in as much information as you can in the track record section of the application, paying close attention to each question. We are requesting your resume and a cover letter explaining why you are the best person for this position.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.